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Backup Exec 12 Robotic Library Hardware Error

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Seems there is an issue with the tapes loading to the drive automatically 0 Question by:unitedvoice Facebook Twitter LinkedIn Google LVL 20 Active 3 days ago Best Solution bySelfGovern The raidport These devices have not been tested and are not officially supported by Backup Exec. Check the HCL to ensure that the inquiry string for the device matches the string in the HCL. The inquiry string must match exactly between the HCL and what is being reported to the server by the device. may be required. Source

http://support.veritas.com/docs/323433 323456:Backup Jobs to tape hang in Queued State indefinitely until canceled http://support.veritas.com/docs/323456 318581:Backup or restore job fails with Final error: 0xe00084ed - A hardware error has occurred. CALL US: 1 (866) 837-4827 Solutions Unstructured Data Growth Multi-Vendor Hybrid Cloud Healthcare Government Products Backup and Recovery Business Continuity Storage Management Information Governance Products A-Z Services Education Services Business Critical Solution Basically, any change in a device's statistics may trigger Backup Exec to see the device as a different one, and will create a condition that will only be resolved by Size of data processed in the catalog files during synchronization is 0.59195 MB.

Event Id 58053 Backup Exec

So I obtained a Sc11Xe SCSI Host Bus Adapter and installed it into the server running win2008 r2. RE: Robotic library hardware error iainwatt (MIS) (OP) 6 May 05 05:21 Forgot to add in last post, I now know when the device will become off line!!This happens when it Keep on getting the following message when I run any cleaning job or backup job. If not, click Backup Exec tape device drivers > Drivers, for a list of tape device drivers available for download.Use Tapeinst.exe to install the tape device driver.

Directly connect an external storage device such as a USB drive, or CD\DVD burner: If the device is a USB drive, ensure i… Storage Software Windows Server 2008 Disaster Recovery Advertise From the Server Management snap-in, expand Diagnostics and click on Device Manager (Figure 2). Event ID 15: Signifies the device is not ready for access. Backup Exec 2015 Tape Drivers Ultimately, you may have to call Dell for support and hope you can get escalated to someone who knows what they're doing.

Menu Close Search SOLUTIONS Solutions Overview Unstructured Data Growth Multi-Vendor Hybrid Cloud Healthcare Government PRODUCTS Product Overview Backup and Recovery Business Continuity Storage Management Information Governance Products A-Z SERVICES Services Overview The Robotic Library Has Reported A General Hardware Error Condition If the library and/or drives support SCSI ID addressing, then verify that the library has a lower SCSI ID than the tape drives. Hardware: Dell 16 Slot Pv-124T LTO4-120-1 Server: 2008 R2 Software: Backup Exec 2010 R3 and have done the latest live updates. Education Services Maximize your product competency and validate technical knowledge to gain the most benefit from your IT investments.

Ensure that you update this again very soon.My blog post: visit usResponderEliminarAnónimo9 de junio de 2013, 2:58Quаlіty poѕts іs the sеcret to be а focus for the useгs to gο to Backup Exec 2015 Install Tape Drivers Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework. default drivers are installed for the Medium Changer • Enable Robotic library support (B.E. 2010 and earlier) 10. This is typically caused by trying to mount media into a drive that already contains media.

The Robotic Library Has Reported A General Hardware Error Condition

Supported Products A-Z Get support for your product, with downloads, knowledge base articles, documentation, and more. Bare Metal Image backups support Full and Incremental backups. Event Id 58053 Backup Exec http://support.veritas.com/docs/286598 289555:Unable to detect hardware in Backup Exec for Windows Servers (BEWS) when EMC PowerPath software is installed. Tapeinst.exe Backup Exec 2015 equipment which is also involved.

Email Address (Optional) Your feedback has been submitted successfully! this contact form Join our community for more solutions or to ask questions. In order for the device to work properly within Backup Exec, the inquiry string the device provides must match exactly with what is documented on the HCL: http://entsupport.symantec.com/carveout_PID_15047_view_CL.htm The inquiry string Please check out http://corp.yonyx.com Serrano Meg A. Backup Exec Tape Drivers

Choose the following options (Figure 8): Figure 8: Tracer.exe should also be running at this time as indicated in step #4 to review for any SCSI errors. With tracer capturing SCSI information, restart the Backup Exec services using x:\Program Files\Symantec\Backup Exec\Servicesmgr.exe. There is no set time between the device pausing could be once every other day or then work for a week!What I would like to know is, if there is away http://sovidi.com/backup-exec/backup-exec-error-text-library.php http://www.symantec.com/content/en/us/partners/media/techsupport-quickguide.pdf http://www.symantec.com/enterprise/support/contact_techsupp_static.jsp References How to troubleshoot issues with a Robotic Library (autoloader/changer) and/or Tape Drive(s). 4 Comments Mace Denis Kelley Jan 11, 2013 at 04:35pm Thanks for the share.

This should remove the check mark next to the device and disable it. Tapeinst.exe Backup Exec 2014 For an article with screenshots, see How to remove old tape drivers from Windows. Error Code: 0xa00084f0 The device timed out UMI: V-79-65535-34032 The device timed out UMI: V-79-57344-34037 Error e00084f5: The block sized being used is bad.

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The drive state has been set to offline. Subscribe to our monthly newsletter for tech news and trends Membership How it Works Gigs Live Careers Plans and Pricing For Business Become an Expert Resource Center About Us Who We Continue below for further explanation…… Steps (13 total) 1 Verify that the O.S. Backup Exec Tape Drive Keeps Going Offline All rights reserved.Unauthorized reproduction or linking forbidden without expressed written permission.

Basic Configuration and Troubleshooting Procedures: I. This can be caused by a faulty SCSI card or faulty SCSI termination. IX. Check This Out In the System Information dialog, expand Software Environment, and then click System Drivers. 3.

Subscribe to our monthly newsletter for tech news and trends Membership How it Works Gigs Live Careers Plans and Pricing For Business Become an Expert Resource Center About Us Who We I'm not sure what the tape Drive SCSI ID (LUN) (4) should reflect. This may be a device related hardware problem, or it may be some other hardware problem (i.e. Open Device Manager via a command prompt, as follows: C:\cd WINDOWS C:\WINDOWS>cd system32 C:\WINDOWS\system32>devmgmt.msc C:\WINDOWS\system32> Device Manager must be opened by a command prompt.  In Device Manager, in the View menu,

The DEVICEMAP registry: The Inquiry String, as well as most of the Device Discovery information, can also be found in the DEVICEMAP portion of the SCSI Registry: HKEY_LOCAL_MACHINE\HARDWARE\DEVICEMAP\Scsi\Scsi Port #\Scsi Bus Tape Diagnostic Tools should only be installed to test the tape hardware when the Backup Exec Services are not running and then should be removed once the diagnostic tests have been This may be a device related hardware problem, or it may be some other hardware problem (i.e. In the Backup Exec console click on Tools > Serial Numbers and Installation.

properly detects the device This is going to be the proverbial fork in the road as if windows can’t even detect the device then backup exec hasn’t a chance to do Anyway I am adding this RSS to my e-mail and could look out for a lot more of your respective intriguing content. Email Reset Password Cancel Need to recover your Spiceworks IT Desktop password? http://support.veritas.com/docs/307422 308027:Usage Parameters for the SCSI Tracercli.exe Utility http://support.veritas.com/docs/308027 308914:How to remove old tape drivers from Windows that are no longer needed or in use.

Stop and disable the windows Removable Storage Service (RSM) “Windows Server 2003/XP only” 5. Number of noncatalog files in the catalog folder are 0. Ghost Chili Nick42 Jan 12, 2013 at 12:49am Thanks Donald. I'm running an inventory now If I reboot the machine I get this error LSI_SCSI The driver detected a controller error on \Device\RaidPort1.

Join the community Back I agree Powerful tools you need, all for free. Join & Ask a Question Need Help in Real-Time? Usually all the outside lights start blinking at the same time. Close Sign In Print Article Products Related Articles Article Languages Subscribe to this Article Manage your Subscriptions Problem Event ID 58053: "Robotic library transport element full error.

RE: Robotic library hardware error silentsam33 (IS/IT--Management) 6 May 05 07:24 I have heard there is sometimes trouble using the Barcode option. In the Symantec Device Driver Installed dialog, select the following options: - Use Symantec tape drivers for all supported tape devices - Delete entries for tape devices that are unavailable, removed,